AI SummaryWritten from the original listing. Read the full description below before applying.
The Support Engineer role at Massive involves assisting customers with web scraping and proxy usage, troubleshooting issues, and creating documentation to enhance user experience and satisfaction.
Massive is a fast-growing proxy infrastructure company. We’re looking for a technical support engineer to help our customers succeed with web scraping and proxy usage.
Responsibilities
✔️ Support users with proxy setup, scraping tools (Scrapy, Puppeteer, Selenium, etc.)
✔️ Troubleshoot issues like IP rotation, CAPTCHA, geo-targeting
✔️ Create help docs, blog posts, and best practice guides
✔️ Collaborate with engineering on platform improvements
✔️ Ensure customer success and satisfaction
Requirements
✔️ 2+ years in web scraping and proxy networks
✔️ Strong debugging and support skills
✔️ Excellent written English
✔️ Self-directed and proactive
✔️ Bonus: blog writing, test validation, residential proxy experience
Collected automatically from joinmassive.com on Aug 20, 2026.Report an issue with this listing